Leave the cash in the tray on the counter - they will pick it up and leave your change and receipt there. Leave the small coins as a tip if you’re happy with the service, but tipping isn’t expected as a rule. Always grab the receipt.
Don’t drink coffee with milk (even a macchiato) after noon. Fran got shamed for this.
Ask “Permisso?” (May I have your permission) when entering a store. And say grazie (thanks) when leaving.
All these seem in greater force in smaller towns. Bigger towns are changing - particularly the cash exchange as everyone uses tap to pay.
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